Design Magic Ltd
Park House
Park Farm
Bradbourne Lane
ME20 6SN

Tel: 0203 876 1111


Help and Support

Frequently Asked Questions

Please check our frequently asked questions below before contacting us

Which areas do you cover?

We’re based near Maidstone in Kent but we’ve worked with clients all over the world.

We regularly visit clients in Essex, London, East Sussex and West Sussex.

Please contact us to enquire about a site visit to your home or business.

Can you recommend any Internet Security and Anti Virus Software?

Yes! We can provide professional Anti Virus and Internet Security software packages for both PC and Mac systems.

There are also a number of effective basic free versions available online:


AVG Anti Virus (PC) – Free Download

Avast Anti Virus (PC) – Free Download

Malwarebytes Anti-Malware (PC) – Free Download


AVG Anti Virus (Mac) – Free Download

Avast Anti Virus (Mac) – Free Download

Malwarebytes Anti-Malware (Mac) – Free Download

Which remote support software do you use?

We use Zoho Assist for our remote support sessions.

Our technicians will guide you to the portal below, or you can download the application for your mobile or tablet below

Zoho Assist for Apple iOS Devices (iPhone or iPad)

Zoho Assist for Android devices on the Google Play Store

I've received a suspicious looking e-mail. How can I check if it's fake?

Spoof or scam e-mails are sadly common these days. Although they are becoming increasingly sophisticated, there are still a few ways that you can check if they’re real:

  1. Were you expecting to receive an attachment from this sender? If it’s totally unexpected, it’s worth checking with them first!
  2. If you hover over links in the e-mail, do they go to the correct website? e.g. https://www.paypal.com/uk/e-mails not https://www.rusure.pl/paypal/hi23/

Never open attachments or click on links within e-mails unless you’re completely sure they are safe.

I've spilt a drink over my laptop or phone. What should I do?!

This is a very common accident!

  1. switch the device off immediately, remove the battery and disconnect any power cables or chargers.
  2. Turn the laptop upside down and mop up the residual liquid with a lint free paper towel or cloth.
  3. Lay it upside down on a dry surface. A large bag of rice in an airing cupboard is ideal because it will soak up the liquid.
  4. Call us as soon as possible! We can often salvage data from water damaged machines.

Client Logins

Remote Support
Support Desk

Log a support ticket


Booking System

Book a consultancy visit online